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Solution 2: Your computer's browser might not understand what to do with the app link. Solution 1: The server could be busy - try again in couple of minutes. Issue 2: You click on Student Views (or Quincy) but nothing happens. If neither Student Views or Quincy are on the All Apps list, then you have not been added to the security list for the app (or if you have just been added, then you need to wait for a refresh - usually with 30 minutes).

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Click the green plus sign on the left side of the Workspace, pick All Apps, and select it from the list.Issue 1: You log into, but neither Student Views or Quincy are shown on the Workspace. If you are on a Chromebook, then scroll down to Instructions for Chromebook Users. It will automatically check for an update. On Chrome, click the 3-dot menu and select Help > About Google Chrome.If you are having issues, and you are on a Mac with OSX or a Windows computer, then first make sure to: If you get the Add Account message, then click the " Do not show." option and click Close. You'll need a new app to open this receiver link. If you get the following message, then do not look for an app - just close the message. You might get a security message, click the " Always allow." option and then click Open Citrix Workspace Launcher. Jump to Issue 3 in the troubleshooting section below. The first time you click on either Student Views or Quincy, several things could happen: It just downloads a file You do not need to do this - just close the Citrix tab. If you forget to close the tab, you might get a timeout message asking you to log in again (with your Calnet ID). Do not log out of Citrix, just close the Citrix tab.

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If you were not sent temporary credentials (or they have already expired), then skip the Login Name and Password and enter "reset" (without the quotes) in the Forgot your password field.Īfter you have logged into Student Views or Quincy, you should close the Citrix tab in your browser. If you were sent temporary credentials, then use them to log in. If this is the first time you've logged in When you are prompted for your name and password, the app will respond normally. Just wait while your virtual session is being created.

While it is setting up your virtual app, FileMaker will report "not responding". Note that startup time of Student Views or Quincy will be slow - typically about 30 or 40 seconds.

Click the arrow again and select: " Open".

Select the option: " Always open files of this type".

In your browsers download list, click the arrow next to the ICA file.

You will need to tell your browser to OPEN the file. The first time you click the app icon, your browser will probably just download an "ICA" file. If you don't see Student Views or Quincy, then see troubleshooting Issue 1.Ĭlick on either Student Views or Quincy (you would normally have just one).

Your Citrix virtual desktop will have the apps you can run.

The first time, you might get this "Welcome" message.

Use your Calnet ID (same as you use for email).

In your browser, go the campus's Citrix website at:.

Step 2: Use your browser to run Student Views (or Quincy)

During installation, when you get to the Add Account message, click the " Do not show this window." option and click Close.

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Make sure to select Workspace app for Mac (or Workspace app for Windows).

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Visit the Citrix site to download and install Citrix Workspace: /downloads/workspace-app.

Just exit that window and continue with Step 2 below.

After it installs, it asks you to Sign In to access Citrix Workspace:.

If you have a "UC Managed" computer, then use the Self-Service app on your computer to install Citrix.

Step 1: Install Citrix For UC managed computers

If you are using a Chromebook, then scroll down to Instructions for Chromebook.

For Windows or MacOS users, follow the instructions immediately below.

When you log in to Citrix, do not use the credentials that you were given to run Student Views or Quincy. All logins related to Citrix use your Calnet ID. You will not be using Citrix to do your work - it simply allows you to access Student Views or Quincy. What is CitrixĬitrix allows Students Views or Quincy to run as a virtual app on your computer.

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This page describes how to set up Citrix on your computer.

To run Student Views or Quincy on a laptop or your personal computer, you need to use the campus' Citrix service.